Customer Knowledge Base
Frequently Asked Questions
Clear answers about parcel tracking, customs inspections, packaging guidelines, and partner delivery hand-offs.
Enter your 14-character tracking number (e.g., GLX12345678901) into any tracking input box on our website. You can also track up to 10 numbers at the same time by separating them with commas or spaces. The tracking result page will display a full milestone timeline with event locations, local times, timezones, and progress indicators.