Globeline CargoInternational Logistics
Cargo Claims & Discrepancy Reporting

File a Cargo Claim

Report damaged, missing, or delayed shipments. Our claims desk investigates with carriers and responds within 2 business days.

30-Day Reporting Limit

Claims for loss, damage, or shortage must be filed within 30 calendar days from the delivery date (or scheduled delivery date for missing parcels).

Required Photos

Keep all packaging materials. You will be asked to reply to your confirmation email with photos of the damaged items, internal padding, and shipping label.

Commercial Invoice

Compensation reviews require proof of value, such as a supplier commercial invoice, sales receipt, or replacement cost breakdown.

Submit Claim Information

Please provide complete details so we can investigate your consignment with the carrier.

1. Contact Information

2. Shipment Details & Claim Type

3. Incident Description

After submitting, you can reply directly to the confirmation email with photo attachments.

By submitting, you declare that all provided claim details are truthful and accurate.

Need Help with an Existing Claim?Contact our claims department directly at support@globelinecargo.com or call +1 (406) 306-5563.